Terms and conditions

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You have the right to cancel within seven days of purchase, or seven days of receipt of the goods (whichever is the longer).
Returns will be accepted only for 30 days from purchase date with a Little Tikes sales receipt. Returned items must be in new condition with their original packaging.

Refunds are issued for only the purchase price of the items returned. Shipping and restocking charges are not refunded. Customer is responsible for any return shipping charges. To obtain further return information or to arrange to return your item please call 0800 521 588. No returns will be accepted without a "Return Authorisation" number that can be obtained through our Consumer Service line (0800 521 558).

If you refuse a delivery of a shipment, you will be credited the purchase price less all return shipping charges.

This process is only valid with direct sales from the Little Tikes Company. Little Tikes Direct does not accept returns of products from other retailers.


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General Warranty Terms

The Little Tikes Company makes fun, high quality toys. We warrant to the original consumer purchaser that the product is free of defects in materials or workmanship for one year* from the date of purchase (sales receipt is required to provide proof of purchase). We will replace defective parts or issue a refund for full or partial purchase price ofproduct within this period. This warranty is valid only if the product has been assembled and maintained per the instructions. Any modifications made to the original product or product structure may render the warranty invalid. This warranty does not cover abuse, accident, cosmetic issues such as fading or scratches from the normal wear, or any other cause not arising from defects in material and workmanship.

*The warranty period is three months for day-care or commercial purchasers.

Wet and Dry Inflatable Bouncers Warranty:
We warrant to the original purchaser that the fabric in this product is free of defects in materials or workmanship for 90 days from the date of purchase, and the blower is free of defects in material or workmanship for one year from the date of purchase (sales receipt is required to provide proof of purchase).

Wood Warranty:
We offer the original consumer purchaser a 10 year limited warranty from the date of purchase on wooden products that become structurally unfit due to damage caused solely by biological corrosion (sales receipt is required to provide proof of purchase).
For further information about wooden items, please click here.

This does not affect your statutory rights as a consumer.

To make a warranty claim, please contact our customer services team on 01908 268 480 or email Little.tikes@zapf-creation.co.uk.
You will need your:

  • Original proof of purchase
  • Product code or description