Terms and conditions

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You have the right to cancel within seven days of purchase, or seven days of receipt of the goods (whichever is the longer).
Returns will be accepted only for 30 days from purchase date with a Little Tikes sales receipt. Returned items must be in new condition with their original packaging.

Refunds are issued for only the purchase price of the items returned. Shipping and restocking charges are not refunded. Customer is responsible for any return shipping charges. To obtain further return information or to arrange to return your item please call 0800 521 588. No returns will be accepted without a "Return Authorisation" number that can be obtained through our Consumer Service line (0800 521 558).

If you refuse a delivery of a shipment, you will be credited the purchase price less all return shipping charges.

This process is only valid with direct sales from the Little Tikes Company. Little Tikes Direct does not accept returns of products from other retailers.


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Contact littletikes.co.uk

To ensure you get the best response, please consider the nature of your enquiry and review all the details below before contacting us.

Have you checked our FAQs section?

There may already be an answer to your question.

View FAQs

If you can't find the information you require in our FAQs or on product pages or you have a general inquiry simply get in touch with our customer service team.

There are several ways to contact us:

Opening Hours

  • Monday - Friday 9 til 5

Christmas Opening Hours

  • December 24th 2016Closed
  • December 25th 2016Closed
  • December 26th 201610 til 2
  • December 27th 201610 til 2
  • December 31st 2016Closed
  • January 1st 2017Closed
  • January 2nd 2017Closed
  • Request email / call back

    Simply leave your contact details and a short description of your information needs.

    Request a call back

    Order query call back

    All other queries call back

  • Provide Feedback?

    At Little Tikes we value your feedback. We'd love to hear about your customer service experience.

    Provide Feedback

    Order Feedback

    General Feedback

  • Contact Phone

    If you can't find the information you require in our FAQs or on product pages you can call our Customer Services Team on 0800 521 558.

    Our customer services team are available between 09:00 and 17:00 hrs Monday to Friday.

General Enquiries

If your have a general enquiry please contact our customer services team on 0800 521 558 or email support@LittleTikesStore.co.uk, the team will be delighted to help you. They are available from 09:00 and 17:00 hrs Monday to Friday.

 

Replacement Part Enquiries

If your query relates to replacement parts you can request spare parts using our Replacement Parts Order Form or alternatively call 01609 881 302. Please have your instruction manual to hand as this will help identify the exact part required. If you do not have access to the instruction manual please visit the product page on the site and download the manual.

The replacement parts department will be closed for Christmas from 23rd December 2016 until the 3rd January 2017.

 

Order Enquiries

If your query relates to an existing online order, please call 01908 268 480 or email Uklittle.tikes@mgae.com and state the full details of your enquiry.

  

Brand / Marketing Enquiries

For all brand and marketing enquiries, please call 01908 268 480 or email Uklittle.tikes@mgae.com


Press Enquiries

For all press enquiries, please email amber.steventon@azariapr.co.uk and/or emma.waterfield@azariapr.co.uk.

Alternatively, call 01604 217 000

 

By Post

Please address all correspondence to:

Customer Services
50 Presley Way
Crownhill
Milton Keynes, MK8 0ES