As a result of the upcoming planned strike action from Parcel Force and Royal Mail, there may be slight delays in receiving your product delivery. If your order is delayed more than 14 working days, please contact 0800 521 558 or email firstname.lastname@example.org and state the full details of your order/enquiry and we will do our best to help you. The Customer Services team are available 09:00-17:00 hrs Monday to Friday.
We are currently working in accordance with the measures and guidance set in place by the government surrounding the Covid-19 pandemic.
As a result, we may experience some delays in getting your order to you. For more information, please contact us.
Our delivery timeframes vary from one product to another, but as a rule, items which are distributed from Poland will take up to 14 working days (Monday to Friday, excluding Bank Holidays) to deliver, while items being sent from our UK warehouse will take around 7-10 working days delivery. If you order is delayed more than 14 working days, please contact 0800 521 558 or email email@example.com and state the full details of your order/enquiry and we will do our best to help you.
Our Cozy Coupe Club orders should be delivered within 28 days. If after this time you still do not have your package, please contact the details above.
If you wish to cancel an order, please call 01908 268 480 or complete our order cancellation form online.
Please click here for our Terms & Conditions.
You can return orders to us within 30 days of receipt for a full refund, including the original delivery cost if you’re returning the whole order. Please review our terms and conditions for further details.
To arrange a returns collection:
- Contact 0800 521 558
- Arrange a collection from your home on a date that suits you
- Print your label and attach to the items you wish to return
- Returns can take up to 14 working days to reach us.
- Your refund will be made within 14 days from the day on which we receive the product back from you.