We are currently working in accordance with the measures and guidance set in place by the government surrounding the Covid-19 pandemic.
As a result, we may experience some delays in getting your order to you. For more information, please contact us.
As our delivery timeframes vary from one product to another, please refer to our product pages for estimated delivery times.
As a rule, items which are distributed from Poland will take up to 14 working days (Monday to Friday, excluding Bank Holidays) to deliver, while items being sent from our UK warehouse will take around 7-10 working days delivery.
Delivery timeframes are specified on each product listing.
Delivery to N. Ireland, the Scottish Highlands & Islands, the Isle of Man, the Channel Islands and the Isles of Scilly can take up to 21 working days. Please click here for our Terms & Conditions.
If you wish to cancel an order, please call 01908 268 480 or complete our order cancellation form online.
Please click here for our Terms & Conditions.
You can return orders to us within 30 days of receipt for a full refund, including the original delivery cost if you’re returning the whole order. Please review our terms and conditions for further details.
To arrange a returns collection:
- Contact 0800 521 558
- Arrange a collection from your home on a date that suits you
- Print your label and attach to the items you wish to return
- Returns can take up to 14 working days to reach us.
- Your refund will be made within 14 days from the day on which we receive the product back from you.